Privacy Policy

Last updated: 23 September 2026

Criteriawise is operated by Kim Haneul, trading as UPTRACK, Republic of Korea ("we", "us"). This policy explains what we collect, why, where it goes, and how to ask us to delete it. Contact: support@criteriawise.com.

Criteriawise is not affiliated with the Australian Government or any government agency.

What we collect

When you order, we collect:

• Your email address, so we can send you interview questions and your drafts.
• The documents you upload: the job advertisement, the Position Description, and your CV.
• Your written answers to our interview questions.
• Payment confirmation from our payment processor. We never see or store your full card or PayPal details.
• Basic, anonymous usage steps on our website (for example, "visited", "started checkout"), and the name of the website that linked you to us, if any (for example, "google.com" — never the page address or your search terms). These use a random session ID, not your name or email. We do not use advertising or tracking cookies. When you choose to pay, PayPal's checkout stores its own identifiers in your browser to process the payment.

We only use your documents and answers to prepare your application drafts. We do not sell them, and we do not use them to train AI models.

Who reads your documents

• Every draft is checked line by line against your answers before we send it. This is how we make sure each draft only uses what you told us. The checks use automated tests and AI tools.
• The operator of Criteriawise can open your documents and answers when needed to prepare your order, fix a problem, or answer your questions.
• An AI model processes your documents and answers to extract the selection criteria and to help write the drafts. We use Anthropic's Claude API. Your documents and answers are sent to Anthropic in the United States for this purpose. Anthropic does not use data sent through its API to train its models by default.

Where your data is stored

While we prepare your order, we keep working copies of your documents, answers and drafts on the operator's computers, and your emailed answers stay in our email inbox. We delete these working copies and email threads on the same schedule as below.

How long we keep it

• We delete your uploaded documents, answers, working copies and email threads 90 days after we deliver your drafts (or 90 days after your order, if we never deliver — for example after a refund), unless you ask us to delete them sooner.
• We keep a minimal order record (email, amount, date) for as long as we need it for tax and accounting.
• If you join our waitlist, we keep your email address for 12 months, or delete it straight away if you unsubscribe. That address is used only to email you about Criteriawise, and it is the only thing we store for the waitlist.

Your choices

• Deletion: email support@criteriawise.com and we will delete your documents, answers, working copies and email threads within 5 business days and confirm by email.
• Access or correction: email us and we will send you a copy of what we hold, or correct it.
• Marketing email: we will only send you marketing email if you opt in, and every marketing email has a working unsubscribe link.

Security

Uploaded files are stored in a private storage bucket, are not publicly accessible, and are only accessible to the operator of Criteriawise, and to the tools that prepare your order, for the purpose of preparing your order.

Changes

If we change this policy in a way that affects how we use your data, we will update the date above and tell current customers by email.

Complaints

Contact us first at support@criteriawise.com. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (oaic.gov.au).