Privacy Policy
Last updated: 23 September 2026
Criteriawise is operated by Kim Haneul, trading as UPTRACK, Republic of Korea ("we", "us"). This policy explains what we collect, why, where it goes, and how to ask us to delete it. Contact: support@criteriawise.com.
Criteriawise is not affiliated with the Australian Government or any government agency.
What we collect
When you order, we collect:
- Your email address, so we can send you interview questions and your drafts.
- The documents you upload: the job advertisement, the Position Description, and your CV.
- Your written answers to our interview questions.
- Payment confirmation from our payment processor. We never see or store your full card or PayPal details.
- Basic, anonymous usage steps on our website (for example, "visited", "started checkout"). These use a random session ID, not your name or email. We do not use advertising or tracking cookies. When you choose to pay, PayPal's checkout stores its own identifiers in your browser to process the payment.
We only use your documents and answers to prepare your application drafts. We do not sell them, and we do not use them to train AI models.
Who reads your documents
- Our team reads your documents and answers. A person reviews every draft before we send it to you. This is how we check that each draft only uses what you told us.
- An AI model processes your documents and answers to extract the selection criteria and to help write the drafts. We use Anthropic's Claude API. Your documents and answers are sent to Anthropic in the United States for this purpose. Anthropic does not use data sent through its API to train its models by default.
Where your data is stored
| What | Service | Location |
|---|---|---|
| Your uploads, answers, and order record | Supabase | Sydney, Australia |
| Website hosting | Vercel | Sydney, Australia (servers); pages are delivered through Vercel's global network |
| AI processing | Anthropic | United States |
| Payments | PortOne and PayPal | Republic of Korea (PortOne); PayPal processes payments internationally |
| Sending email | Resend | Japan |
| Receiving email at support@criteriawise.com | Resend, forwarded to our Google Gmail inbox | Japan / United States |
| Working copies while we prepare your drafts | Our team's computers | Republic of Korea |
While we prepare your order, our team keeps working copies of your documents, answers and drafts on our computers, and your emailed answers stay in our email inbox. We delete these working copies and email threads on the same schedule as below.
How long we keep it
- We delete your uploaded documents, answers, working copies and email threads 90 days after we deliver your drafts (or 90 days after your order, if we never deliver — for example after a refund), unless you ask us to delete them sooner.
- We keep a minimal order record (email, amount, date) for as long as we need it for tax and accounting.
Your choices
- Deletion: email support@criteriawise.com and we will delete your documents, answers, working copies and email threads within 5 business days and confirm by email.
- Access or correction: email us and we will send you a copy of what we hold, or correct it.
- Marketing email: we will only send you marketing email if you opt in, and every marketing email has a working unsubscribe link.
Security
Uploaded files are stored in a private storage bucket, are not publicly accessible, and are only accessible to our team for the purpose of preparing your order.
Changes
If we change this policy in a way that affects how we use your data, we will update the date above and tell current customers by email.
Complaints
Contact us first at support@criteriawise.com. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (oaic.gov.au).